Last Updated: 27 July 2025
At City Center Hotel, your privacy is important to us. We are committed to safeguarding the personal information you share with us when booking a room, dining in our restaurants, using our website, or enjoying any of our services. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it. By staying with us or interacting with our services, you agree to the practices described in this policy.
We may collect the following types of information:
Personal Information: Name, contact details (phone number, email address), identification documents, payment details, and booking history.
Stay Preferences: Room choices, special requests, and service preferences.
Technical Data: IP address, browser type, device information, and cookies when using our website.
Security Data: CCTV footage and access logs for safety purposes.
We use your information to:
Process reservations and payments.
Provide personalized services during your stay.
Communicate booking confirmations, updates, and promotional offers.
Improve our services and website experience.
Comply with legal and regulatory requirements.
We do not sell your personal data. We may share your information:
With trusted service providers (payment processors, IT support, transport providers).
With law enforcement or authorities if required by law.
For emergency situations to protect your safety or that of others.
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.
We keep your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for certain uses.
Opt-out of marketing communications.
To exercise these rights, contact us at [hotel email/contact number].
Our website uses cookies to enhance your browsing experience. You may adjust your browser settings to disable cookies, but some features may not work properly.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. The latest version will always be posted on our website.
If you have any questions about this Privacy Policy, please contact:
[Hotel Name]
[Hotel Address]
Email: [hotel email]
Phone: [hotel phone number]
